This October, the 5th through the 9th to be precise, marks the 23rd anniversary of Customer Service Week, an international celebration of the hard work and dedication of the people who keep customers happy and take care of their needs.
Click on the official logo above to access the official website and get started on planning your celebration today.
As a former chairman of the Customer Service Week committee at a former company, I thought it would be helpful to share some of the ideas we used to show our appreciation for our Customer Service team and the other people in the company who helped us do our jobs in servicing our clients. As our company became aware of Customer Service Week only a week beforehand, we had no official budget so these ideas are all low to no cost. Once the week progressed, other departments caught the bug and donated or sponsored extra events, such as an impromptu Wednesday afternoon pizza party to accompany our planned departmental Miniature golf tournament. Let’s get started.
- Using supplies we found in the supply cabinet and printing certificates and signs using the official logo, we put together a Welcome Center after hours so that the Customer Service team would walk into the office on Monday to a great big “Thanks”.
The Welcome Center is where the week’s schedule of events was posted along with updates and all the get-to-know-you activities that ran throughout the week. This is where the grade school teacher in me went into overdrive, as you can see.
- Some of the activities we held were:
- a childhood photo match where each member of the department brought in a copy of their favorite baby picture (I was the only one who knew which one belonged to whom) and everyone had to guess who was who. The guesses came in all week and were revealed on the last day. We didn’t have a budget for prizes so we posted the winners boldly at the Welcome Center and left it up for the week afterwards.
- a Something-you-might-not-know-about-me Contest. Each team member sent me five or so tidbits about themselves that other team members did not know such as “I was voted Band Preppie for all four years in high school” or “I am an archery instructor” or “I am the fifth generation of Civil War re-enactors in my family”. Again, the results were revealed on the last day.
- Word searches, sudoku puzzles, and sundry trivia games that people could work on during breaks.
- For each CSR, we hung balloons in the official colors with a gift bag of company-logoed gifts (donated by the head of our business unit) along with official Thank You certificates for things each one had done for clients or co-workers. During the week, more certificates were added as people from within and outside of the department added their thanks. (A note: The enthusiasm we created drew people from other areas solely out of curiosity as to what was going on that was so much fun.)
- Monday we held a Kick-off Tailgate party for lunch. Everyone brought in their favorite tailgate food along with the recipe.
- Tuesday was a pot luck CSR-only breakfast held an hour before the lines opened. For this, I bought Thank You gifts for my team (ceramic travel mugs from Starbuck’s).
- Wednesday was the impromptu pizza party sponsored by the marketing department to accompany our miniature golf competition and non-alcoholic Margaritaville, complete with Jimmy Buffet music. Each person was given a paper plate with a hole cut in the center to decorate with whatever they had at their desks. We then placed the “greens” around the office. The marketing staff leant us their clubs (conveniently stashed in their trunks) and company-logoed golf balls. The winner was awarded first place in line for the next day’s pot luck luncheon.
- Thursday’s Pot Luck Luncheon –
- Friday’s Red Carpet Walk (each CSR had his or her own stars with more thank-yous from people in the company) and lunchtime movie snacks (donated by the snack bar)