Think Tank Tuesday – V1;N3 – Listening and Learning

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Today we think about the critical role that listening plays in our ability to serve those around us. Take time today to think about how well you truly listen to what people are saying, remembering that listening involves more than physically hearing the words that are spoken to you.

Listening involves observing and processing the physical and environmental cues that are being sent to you as well as keeping yourself clear of any hidden agendas you may have set in place for the outcome you are hoping to elicit.

Listening involves learning from past encounters with a person as to how he or she processes information, or the manner in which he or she communicates. Perhaps a person needs only the critical pieces of information in order to come to a decision. Some people need every gory detail to arrive at the same conclusion. Others need time and physical space in order to process, while still others need to work out a solution on their own before to be certain that he or she had fully grasped the situation.

The list is as endless as the stars in the sky because there are so many factors that go into the communication between people. This means that each person needs to remember that what works for us most likely will not work for the person with whom we are communicating.

Finally, do not underestimate the power of your personal agenda for a particular communication to completely destroy effective communication. The presence of an agenda inherently denies communication because the agenda is, in fact, the outcome, therefore, there is no communication. Oftentimes we are not aware that an agenda exists, so when communication breaks down, we are dumbfounded and become frustrated, attributing the breakdown to the other person or people involved.

Paying attention, clearing out all ulterior motives, remembering what we have seen and experienced, and learning to work with the needs of the person in front of us will take the act of communication you are currently experiencing, to a higher level. 

Until the next time, I send you all my best wishes.

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Copyright © 2013 – Cathleen E. Rossiter, PCS

All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials or software contained on the cerossiterpcs.com website or in subsequent support without the prior written consent of Cathleen E. Rossiter, PCS.

Think Tank Tuesday – V1;N2 – The Power of Leadership

Power vs. Leadership

In honor of the various Presidents whose Birthdays we celebrate this month, great men and great leaders who truly took their positions seriously, with a full understanding of tremendous responsibility that was placed upon their shoulders to lead an entire nation of people, caring for the welfare of each and all, I think it àpropos to take a solid look at the attitude we have regarding our own positions of leadership.

Are we truly trying to lead the people we are responsible for or are we more concerned about the power we possess? Are we striving to become truly great leaders, or have we become bullies who take pleasure in controlling others and showing our importance through blustering? As this newest February comes to a close in a few short weeks, let’s take this time to grow into our own, personal Oval Office being ever mindful of the privilege and the responsibility that accompanies it. If we feel as though we are lacking the skills or training to handle the responsibility, find a way to obtain the missing components. By becoming a great leader who is focused on bringing out the best in and providing the best for the people in our charge, we create a highly motivated, hard-working team who gives their all for the welfare of all. I can’t think of a more rewarding way to spend the day.

Until the next time, I send you all my best wishes.

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Copyright © 2013 – Cathleen E. Rossiter, PCS

All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials or software contained on the cerossiterpcs.com website or in subsequent support without the prior written consent of Cathleen E. Rossiter, PCS.

Think Tank Tuesday – V1;N1

Think Tank Tuesday

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Welcome to the inaugural issue of Think Tank Tuesday. The purpose of these postings is to give you something to think about in relation to developing relationships with your clients, your colleagues, and your employees. As relationships change, so does the way one approaches them, therefore, as our working environment consists primarily of relationships, it is important to think about how these relationships are evolving and how to deal with the change.

This week’s topic to think about is about leadership. Each of us is a leader regardless of our title. Therefore, think about these words from Theodore Roosevelt:

“The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.”

  • How often do we think it is easier to do it ourselves than to let someone else do it? (It may be easier but what is it costing you?)
  • How often do we think that if we “do it all”, we will show how competent we are? (The reality is that you are showing your insecurity and incompetence.)
  • How often do we think people think well of us when we do so? (Having worked under many Micro-Managers, I am able to say that no one thinks well of those who can’t let go and let others do the job.)

Take stock of your answers to these questions and see where you need to improve. Also, look at the effects your behavior is having on your colleagues, clients, employees, and others you deal with each day. It is critical to see how your behavior affects other people, otherwise you have no gauge as to your progress. Put the quote up in your office in a place where you will see it every day, to inspire you to develop a plan for how you will learn to become the leader described in the quote above.

Keep me posted on your progress. Share your thoughts and musings on the topic. Submit a topic for the Think Tank.

Until next time, all my best;

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2013 Copyrighting

All rights reserved. It is strictly prohibited to copy,redistribute, republish or modify any materials or software contained on the cerossiterpcs.com website or in subsequent support without the prior written consent of Cathleen E. Rossiter, PCS.