15 Easy Ways to Celebrate Customer Service Week (and Do a Bang-up Job of It, Too)

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“The way you treat your employees is the way they treat your clients” – Cathleen E. Rossiter, PCS

With Customer Service Week only five days away, I thought I would share with you a few more ideas and resources to help make the planning and execution of a fabulous day easier for you. Below are my 15 helpful tidbits. Please e-mail me your stories and photos from your week’s celebrations. I will be happy to share them with our readers.

  1. Create and send a daily Customer Service Week newsletter to all the members of your team/department/company as a quick way to keep everyone apprised of the day’s events, remind people of requirements for the next day, announce winners, and highlight superior service instances or a team member’s accomplishments.
  2. Put together a yearbook with photos, stories, or anything that made the week special and memorable. I combined the yearbook aspect with a cookbook our print department bound for us. Each member of the department received a copy. To earn money for next year’s celebration, you could check with management about selling copies to those outside your team for $5 or $10. Here are three of the recipes I included in our cookbook –  Cathleen’s Favorite Recipe – Barbecue Drumsticks Cathleen’s Favorite Recipe – Black Moons Cathleen’s Favorite Recipe – Quiche Lorrainehandwritten thank you
  3. Every day have each person write at least one way that three people within the company helped him or her do a great job servicing clients. Give examples. Then complete an official thank you note and send it via interoffice mail. Each person on the team should choose three new people each day.
  4. Give a contest winner an extra 30 minutes or an hour for lunch on the day of his or her choosing.
  5. Award prime parking spaces to winners or on a rotating basis to each CSR.Reserved Parking
  6. Give gift cards to each member of your Customer Service Team. Also great for contest winners. DD Thank you gift cardgold-gift-box-small gift card  Starbucks gift card Apple Gift card (disclaimer, the links in this post are not affiliate links, merely suggestions of gifts that have worked well for me in the past.)
  7. Hold a special breakfast or luncheon in honor of the Customer Service Team, either on site or off.
  8. Work with local sports teams, theaters, art centers for possible donation of tickets as prizes.
  9. Hold a storytelling contest of the best and worst client experiences each CSR has had. If you can’t find an electric fireplace to tell the stories around, you can download a fireplace app for your phone to add a special touch.talent show
  10. Hold a before or after hours talent show or karaoke contest. If it works logistically, hold the contest in the department’s conference room throughout the day. Alternatively, the contest could be held in the cafeteria or some other place that would bring exposure of Customer Service Week to the entire company as a means to encourage further participation.
  11. Have CSRs write a short piece (this post is 576 words) on how they got started in Customer Service and what they love most about it. Post the stories on a central bulletin board.
  12. Ask upper management to write personal thank you notes to each CSR.
  13. Allow CSRs and others to send Thank You balloons (for your service, dedication, cheerful help, whatever fits) to
    the CSRs. You can charge 25 cents per balloon and 15 cents to add a personal note (check with Human Resources regarding message guidelines to stay compliant). An inexpensive way to handle this is to write on plain balloons with colored Sharpies.
  14. Hold a regional food festival as a mid-week pick-me-up. This could be done either as a potluck or as complimentary take-out food.
  15. Hold a photo contest to capture the spirit of the week on film. Alternatively, you could put together a video of the week for your company intranet.

If you do nothing else next week, make certain that you thank everyone who helps you service your clients well. Remember, although there may only be a few days to pull together an official celebration, it is never too late to say Thank You to someone. Sticky note thank you

5 Days of Easy Ways You Can Celebrate Customer Service Week in Your Office

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This October, the 5th through the 9th to be precise, marks the 23rd anniversary of Customer Service Week, an international celebration of the hard work and dedication of the people who keep customers happy and take care of their needs.

Click on the official logo above to access the official website and get started on planning your celebration today.

As a former chairman of the Customer Service Week committee at a former company, I thought it would be helpful to share some of the ideas we used to show our appreciation for our Customer Service team and the other people in the company who helped us do our jobs in servicing our clients. As our company became aware of Customer Service Week only a week beforehand, we had no official budget so these ideas are all low to no cost. Once the week progressed, other departments caught the bug and donated or sponsored extra events, such as an impromptu Wednesday afternoon pizza party to accompany our planned departmental Miniature golf tournament. Let’s get started.

  • Using supplies we found in the supply cabinet and printing certificates and signs using the official logo, we put together a Welcome Center after hours so that the Customer Service team would walk into the office on Monday to a great big “Thanks”.

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The Welcome Center is where the week’s schedule of events was posted along with updates and all the get-to-know-you activities that ran throughout the week. This is where the grade school teacher in me went into overdrive, as you can see.

  • Some of the activities we held were:
    • a childhood photo match where each member of the department brought in a copy of their favorite baby picture (I was the only one who knew which one belonged to whom) and everyone had to guess who was who. The guesses came in all week and were revealed on the last day. We didn’t have a budget for prizes so we posted the winners boldly at the Welcome Center and left it up for the week afterwards.
    • a Something-you-might-not-know-about-me Contest. Each team member sent me five or so tidbits about themselves that other team members did not know such as “I was voted Band Preppie for all four years in high school” or “I am an archery instructor” or “I am the fifth generation of Civil War re-enactors in my family”. Again, the results were revealed on the last day.
    • Word searches, sudoku puzzles, and sundry trivia games that people could work on during breaks.
  • For each CSR, we hung balloons in the official colors with a gift bag of company-logoed gifts (donated by the head of our business unit) along with official Thank You certificates for things each one had done for clients or co-workers. During the week, more certificates were added as people from within and outside of the department added their thanks. (A note: The enthusiasm we created drew people from other areas solely out of curiosity as to what was going on that was so much fun.) Image085

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  • Monday we held a Kick-off Tailgate party for lunch. Everyone brought in their favorite tailgate food along with the recipe. Tailgate

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  • Tuesday was a pot luck CSR-only breakfast held an hour before the lines opened. For this, I bought Thank You gifts for my team (ceramic travel mugs from Starbuck’s).  BReakfast 1
  • Wednesday was the impromptu pizza party sponsored by the marketing department to accompany our miniature golf competition and non-alcoholic Margaritaville, complete with Jimmy Buffet music. Each person was given a paper plate with a hole cut in the center to decorate with whatever they had at their desks. We then placed the “greens” around the office. The marketing staff leant us their clubs (conveniently stashed in their trunks) and company-logoed golf balls. The winner was awarded first place in line for the next day’s pot luck luncheon. Image121

    I am quite proud of this green. I chose the 19th hole. Notice the diver looking for errant golf balls.

  • Thursday’s Pot Luck Luncheon – Pot Luck
  • Friday’s Red Carpet Walk (each CSR had his or her own stars with more thank-yous from people in the company) and lunchtime movie snacks (donated by the snack bar) 
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The Rossiter Report – Volume 3: Number 1 – “The Story of the Lovely Little House – A Cautionary Tale”

“The Story of the Lovely Little House – A Cautionary Tale”

By Cathleen E. Rossiter, PCS

The Lovely Little House

Once upon a time, there was a lovely little house set on a lovely little lot amid a lovely little garden. The owner worked hard to acquire the land, carefully plan the layout of the house and garden, and paid painstaking attention to detail during the building process. When the house was complete, all the other houses paled in comparison. For a long time, the owner put a great deal of effort into this lovely little house, increasing its value all the while.

After many years of the bliss that comes from careful attention to detail, the owner of this lovely little house began to spend less and less time nurturing his once-beloved asset. The owner began to focus his attention on other, newer acquisitions (of which there were many) that he felt would provide him greater satisfaction. These newer houses were bigger and had all the newest features. Naturally, they were more deserving of his attention, he told himself. Sadly, as the owner continued in his pattern of neglect, the lovely little house set on the lovely little lot amid the lovely little garden began to show the signs of being ignored. Eventually, the owner’s disregard prompted others to take an interest in the once-lovely little house set on the once-lovely little lot amid the once-lovely little garden. These others remembered just how lovely this asset used to be and began to work to acquire it for themselves.

One day, one of these others came along and acquired the once-lovely little house set upon the once-lovely little lot amid the once-lovely little garden (for much less than the first owner invested) and began to nurture it back to its former glory, adding personal touches along the way. He truly valued this asset as well as all the others he had acquired, treating them all with equal care. As a result of this care, the new owner never lost an asset he did not choose to give up.

Not so for the previous owner.  He spent everything he had trying to acquire new houses to make up for the ones he kept losing because they fell into his cycle of neglect. Sadly, contrary to what a wiser person would have done, he never longed for the lovely little house set on the lovely little lot amid the lovely little garden that had brought him so much pleasure and satisfaction in the beginning. Sadly, he never saw the value in his current possessions; therefore, he never maintained them. In the end, he lost them all.

Copyright © 2014 – Cathleen E. Rossiter, PCS

All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials or software contained on the cerossiterpcs.com website or in subsequent support without the prior written consent of Cathleen E. Rossiter, PCS.

Question of the Week