“The way you treat your employees is the way they treat your clients” – Cathleen E. Rossiter, PCS
With Customer Service Week only five days away, I thought I would share with you a few more ideas and resources to help make the planning and execution of a fabulous day easier for you. Below are my 15 helpful tidbits. Please e-mail me your stories and photos from your week’s celebrations. I will be happy to share them with our readers.
- Create and send a daily Customer Service Week newsletter to all the members of your team/department/company as a quick way to keep everyone apprised of the day’s events, remind people of requirements for the next day, announce winners, and highlight superior service instances or a team member’s accomplishments.
- Put together a yearbook with photos, stories, or anything that made the week special and memorable. I combined the yearbook aspect with a cookbook our print department bound for us. Each member of the department received a copy. To earn money for next year’s celebration, you could check with management about selling copies to those outside your team for $5 or $10. Here are three of the recipes I included in our cookbook – Cathleen’s Favorite Recipe – Barbecue Drumsticks Cathleen’s Favorite Recipe – Black Moons Cathleen’s Favorite Recipe – Quiche Lorraine
- Every day have each person write at least one way that three people within the company helped him or her do a great job servicing clients. Give examples. Then complete an official thank you note and send it via interoffice mail. Each person on the team should choose three new people each day.
- Give a contest winner an extra 30 minutes or an hour for lunch on the day of his or her choosing.
- Award prime parking spaces to winners or on a rotating basis to each CSR.
- Give gift cards to each member of your Customer Service Team. Also great for contest winners. (disclaimer, the links in this post are not affiliate links, merely suggestions of gifts that have worked well for me in the past.)
- Hold a special breakfast or luncheon in honor of the Customer Service Team, either on site or off.
- Work with local sports teams, theaters, art centers for possible donation of tickets as prizes.
- Hold a storytelling contest of the best and worst client experiences each CSR has had. If you can’t find an electric fireplace to tell the stories around, you can download a fireplace app for your phone to add a special touch.
- Hold a before or after hours talent show or karaoke contest. If it works logistically, hold the contest in the department’s conference room throughout the day. Alternatively, the contest could be held in the cafeteria or some other place that would bring exposure of Customer Service Week to the entire company as a means to encourage further participation.
- Have CSRs write a short piece (this post is 576 words) on how they got started in Customer Service and what they love most about it. Post the stories on a central bulletin board.
- Ask upper management to write personal thank you notes to each CSR.
- Allow CSRs and others to send Thank You balloons (for your service, dedication, cheerful help, whatever fits) to
the CSRs. You can charge 25 cents per balloon and 15 cents to add a personal note (check with Human Resources regarding message guidelines to stay compliant). An inexpensive way to handle this is to write on plain balloons with colored Sharpies.
- Hold a regional food festival as a mid-week pick-me-up. This could be done either as a potluck or as complimentary take-out food.
- Hold a photo contest to capture the spirit of the week on film. Alternatively, you could put together a video of the week for your company intranet.
If you do nothing else next week, make certain that you thank everyone who helps you service your clients well. Remember, although there may only be a few days to pull together an official celebration, it is never too late to say Thank You to someone.